DASHBOARD

Agent Control Center

CALLS THIS MONTH
6,217
+12% vs last month
HANDLED BY AGENT
96.2%
+0.8% vs last month
APPTS BOOKED
1,043
+23% vs last month
AVG HANDLE TIME
2m 31s
-8s vs last month
Recent ActivityView all
09:41 AM
Call completed — duration 3m 12s
Inbound Reception
Booked
09:38 AM
SMS sent to 24 contacts
Appointment Reminders
Sent
09:35 AM
Call completed — qualified lead
Lead Qualification
Qualified
09:29 AM
Call completed — duration 1m 44s
Inbound Reception
Booked
09:21 AM
Call completed — no answer, retry scheduled
Lead Qualification
Retry
09:15 AM
SMS sent to 18 contacts
Appointment Reminders
Sent
09:10 AM
Call completed — duration 5m 03s
Inbound Reception
Booked
08:58 AM
Call completed — not qualified
Lead Qualification
Other
Active AgentsManage
Inbound Reception
1,482 calls · 97% handled
LIVE
Lead Qualification
873 calls · 94% handled
LIVE
Appointment Reminders
3,241 calls · 99% handled
LIVE
Re-engagement Campaign
621 calls · 88% handled
PAUSED
Outbound Followup
0 calls · 0% handled
DRAFT